FAQ for Customer

a. How do I find hotels by… destination and/or location?

Type your destination or location in the research field. The system automatically recognized it and proposes a selection of destinations and locations to choose from.

Once you have selected the dates of your stay and hit the "Research" button, all hotels shown on the list are automatically selected for their availability.

Please select your destination and the dates of your stay. After hitting the research button, a list of available hotels will appear. From the drop down menu above this list (sort by) you can select the search results by star rating (both from lowest to highest or otherwise ) and by alphabetical order.

After selecting the destination and dates of your stay, you will see a list of structures with available seats. On the left of the search fields is the module "Advanced Search" with a list of filters to choose from. Please re-enter your destination and click "Search" to view all facilities with the required characteristics and rooms available

After completing your booking, phone number and email of the hotel are immediately communicated both online and in your confirmation of booking ..

All rates on the site Lagoiseo.com are per room, per night and include breakfast and taxes. Below is a list of "Optional Extra Services" inserted where everything is not included in the room from the service meals (half board). All requests must be confirmed by checking the extra amount corresponding the type of service that can also be packet (parking, Bottle of Wine, Rose red, Extra ...). the free services offered by the facility will be listed in the "services" tab of the hotel.

No, we do not charge any tax on the reservation because we do not sell service, our service is a tourist promotion, pay directly Structure

2. BOOKING

a. What is the minimum and maximum time of advance booking?

It depends on the policy of reservation of facilities, usually there is not a deadline to make a reservation.

You can book online the hotel directly , or by phone or Skype service courtesy of Lagoiseo.com. Lagoiseo.com acts only as intermediary between the customer and the structure required and will not be considered in any way responsible for any dispute that may arise between the parties concerned.

The normal procedure is to choose the online hotels and complete the booking form available on the site, confirmation is immediate.Contacting Lagoiseo.com confirmation will be confirmed within 1 hour.

The cancellation policies or Modify reservation of each hotel differ, you can find the deadlines in the (Cancellation and other Policies) section. Please be aware that cancellation fees may be charged if you breach the Hotel's cancellation policies that you find in your confirmation email. Please note that the hotel's local time applies in terms of cancellation deadlines. For example: a cancellation policy of 1 day prior to the date of arrival means that you must cancel at least 24 hours before the start of the date of arrival to avoid a cancellation fee. In case you need to change your reservation, please contact our customer assistance by Lagoiseo.com will never charge change fees. After you have canceled your reservation, you will receive an email confirming the cancellation.

According to availability, you can book as many rooms. Fill out the form "Request for Groups" link on the home with much data as possible will do our best to find the nearest structure to meet your needs. Reservations for groups may be regulated by policies other than cancellations in the schedule to the individual hotel.

By filling in the form of your reservation will find the "Comments" to enter all the required specifications, will be contacted by the property to confirm that the request can be accepted.

Only the hotel can provide a check-in different from that stated in its own tab. Remember of the hotel of your arrival time when booking using the "Comments" on the booking form.